Customer Service

• Shipping Information

In Stock Products

Products that are in stock usually ship with 1-2 business days after you place your order. However, processing times vary depending on the shipping method you choose.  Please see the tables below for full list of shipping methods and times.

Business Days

"Business Days" refers to Monday-Friday, excluding holidays.

U. S. SHIPPING OPTIONS AND TIMES

Amberplus.com is proud to offer FREE STANDARD SHIPPING on all orders over $75.00 -excluding taxes and shipping & handling charges - within the Continental US. The available options and estimated delivery times from our facilities are shown below. In some cases, products may ship earlier than the times listed below.

STANDARD SHIPPING COSTS 

STANDARD SHIPPING TIMES (IN STOCK PRODUCTS)

2 DAYS SHIPPING COST

 2 DAYS SHIPPING TIMES (IN STOCK PRODUCTS)

OVERNIGHT SHIPPING TIMES (IN STOCK PRODUCTS)

Please note that any order over $100.00 will be sent with a signature request.

• Payment Options

Currently, we accept Visa, Mastercard, Discover and American Express. We cannot accept any cash or CODs.

• Sales Tax

State Laws requires sales tax to be added to all Georgia shipped addresses. Sales tax will not be charged to other states orders.

• Order Status

You may log in through "My Account" to view your order status. For orders that have been already shipped you will receive an e-mail with a confirmation of shippment and a tracking number.

• Order Questions

If you have any questions or concerns, please feel free to contact us.

• Return Information

You may return anything you have ordered from us within 30 days from the day of purchase excluding shipping, handling and any other costs for a credit or exchange.  Simply indicate the reason for the return and contact us for a RFI Number (Request for Inspection), include the original receipt and packing slip and wrap your package securely. Returns without the RFI number will be refused. No exceptions!

Please note that any return is your responsibility until we receive it, so please send your return "insured" to:

Amberplus.com

Attention: Returns Department

9775 Maryland Parkway, Suite F9

Las Vegas, NV, 89183 

We will notify you by e-mail about your refund once we have received and processed it. Please make sure your returned item is in its original condition as the Returns Department reserves the right to decline refunds due to the condition of the returned item. Shipping charges will not be refunded unless it is a result of our error. In cases of exchanges or partial returns, shipping charges will not be refunded.

• Order Cancellation

If you'd like to cancel or change an order for any reason, please contact us or send an e-mail to: customerservice@amberplus.com and make sure to include your order number. We'll do everything we can to accommodate your request. Our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to Amberplus.com according to our 30 day money back guarantee. 

• Product Warranty

             LIMITED 90-DAY WARRANTY

All handcrafted jewelry purchased from Amberplus.com is warranted for ninety (90) days from the date of purchase. All our handcrafted jewelry is genuine and of high quality and value.

Our warranty covers each piece for defects in handcraftship only (based on Amberplus.com's inspection and sole determination) and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, theft or loss. Our warranty is valid only at Amberplus.com. Improper repair or warranty service performed by someone other than Amberplus.com will void this warranty. Amberplus.com disclaims any liability for consequential or incidental damages fro breach of written or implied warranty of this piece, including merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. For additional questions regarding warranty service, please contact our Customer Service Department at: 1.877.LARIMAR (527.4627).

• Wish List

Wish lists are a great way for people to let others know the things they would most like to own. They also make it easy to ensure that the gift gets sent to the right place and that the recipient doesn't receive more than he or she wants.

• Contact us

If you have any questions or concerns, you may contact us  by:

1.  E-mail: customerservice@amberplus.com

2.  Voice:

Monday - Friday

9:00 AM - 5:00 PM US Eastern Standard Time

Within the US: 1.877.LARIMAR (527.4627)

Outside the U.S.: (813) 864-7687

Fax:                     (813) 856-3036

3. Postal Address:

Amberplus

9775 Maryland Parkway, Suite F9

Las Vegas, NV, 89183